How does the hours model work?

Each plan includes a monthly capacity of hours distributed across support, administration, and evolution. You prioritize tasks in a shared backlog and we execute within the contracted capacity.

Can I change plans later?

Yes. You can scale or adjust your plan as your operation evolves. Changes take effect at the start of the next billing period.

What if I need more hours one month?

All plans include rollover of unused hours to the following month (Foundation 10%, Professional 20%, Business 30%, Enterprise 40%). Additionally, if you pay quarterly, semi-annually, or annually in advance, you get 100% borrowing: you can use hours from future months up to the limit of what you've already paid. If your usage consistently exceeds plan capacity, we propose upgrading to the next tier.

Which Salesforce clouds are covered?

All plans cover Sales Cloud, Service Cloud, Field Service, and standard Agentforce. What differentiates each plan are the service limits (hours, SLAs, type of work included), not the clouds. Advanced Agentforce and Data Cloud are included only in Enterprise.

What's the difference vs. hiring an internal admin?

An internal admin knows one org. Our team of senior certified consultants brings experience from multiple implementations, industry best practices, and Field Service specialization — at a fraction of the cost of an internal team.

What does the onboarding process look like?

It takes 2 to 4 weeks depending on the plan. It includes an org audit, access setup, SLA definition, and ticket portal activation. There's no disruption to your operation during the process.

Your Salesforce needs more than support — it needs to evolve

You already invested in Salesforce. We make sure it works, grows, and delivers maximum return — with senior certified consultants and Field Service specialists.

Three components, one comprehensive service

Our managed service covers the three dimensions your Salesforce needs to operate at its best.

Operations Support

Incident resolution, user support, and guaranteed SLA. Your team never goes without an answer.

Platform Administration

User management, security, releases, data, and health checks. Your Salesforce always healthy and up to date.

Continuous Evolution

New features, automations, integrations, and development. Your platform grows with your business.

Choose the plan that fits your operation

Each plan defines consumption limits (hours, cases, SLA) so you pay only for what you need.

Foundation

Keep it stable

For companies that recently adopted Salesforce and need to keep the platform operational with basic improvements.

Up to 8h evolution/mo

5×8 support during client business hours
Up to 10h of declarative improvements/mo
Up to 20 monthly cases
P1 SLA: 24 hours

Professional

Evolve your platform

For companies with Salesforce in production that need continuous evolution, monthly sprints, and proactive administration.

Up to 20h evolution/mo

Everything in Foundation
5×8 support during client business hours + chat
Up to 20h of evolution/mo
Monthly health check and proactive release review

Business

Recommended

Scale your operation

For complex operations that require custom development, integrations, and accelerated evolution with monthly sprints.

Up to 40h evolution/mo

Everything in Professional
7×12 support (6am-6pm client timezone)
Up to 40h of evolution/mo
Custom development (Apex, LWC) + integrations
Monthly sprints + quarterly architecture review

Enterprise

Transform your business

Maximum capacity, Agentforce, Data Cloud, and strategic partnership to transform your operation with Salesforce.

Up to 80h evolution/mo

Everything in Business
7×16 support (6am-10pm client timezone)
Up to 80h of evolution/mo
Agentforce + Data Cloud included
Senior account manager · 24/7 add-on available (+$2,500/mo)

Detailed plan comparison

Select a plan in the table to highlight its column and compare in detail.

Operations Support

Ticket portalLog and track your requests around the clock

Email supportSend inquiries and receive documented responses

Chat supportInstant resolution for day-to-day operational questions

Phone supportDirect attention for urgent issues or blockers

SLA P1 (Critical)Max response time when your operation is down

30min

SLA P2 (High)Response time for issues affecting key processes

SLA P3 (Medium)Response time for issues impacting a group of users

24h

SLA P4 (Low)Response time for minor adjustments and general inquiries

48h

24h

Support hoursTime window with coverage from our team

5×8 (client hours)

7×12 (6am-6pm)

7×16 (6am-10pm)

Monthly casesNumber of requests included in your plan

Unlimited

Root cause analysisInvestigation into the origin of recurring issues

Basic

Detailed

User supportDirect help for your users when they have Salesforce questions

Platform Administration

User and permission managementOnboarding, offboarding, and profile/permission set adjustments

Basic

Full

Data maintenanceCleanup, deduplication, and data quality management

Quarterly

Monthly

Bi-weekly

Weekly

Reports and dashboards/moCreation and adjustment of reports for your operation

Up to 3

Up to 8

Up to 20

Up to 40

Salesforce release reviewImpact assessment before each Salesforce release

Security reviewAudit of access, profiles, and sensitive configurations

Annual

Quarterly

Monthly

Org health checkPreventive review of performance, limits, and technical debt

Annual

Quarterly

Monthly

Automation maintenanceCare for existing Flows, Process Builders, and rules

Bug fixes only

Bugs + minor changes

Full maintenance

Full + optimization

Field and layout changes/moAdjustments to forms, fields, and views for your teams

Up to 5

Up to 15

Up to 40

Up to 80

Sandbox managementTest environments ready to validate changes risk-free

Storage and limits monitoringProactive monitoring of storage usage and API limits

Continuous Evolution

Evolution hours/moHours dedicated to improvements and new features

20h

40h

80h

Declarative enhancements (Flows, rules)New Flows, validation rules, and no-code automations

Custom development (Apex, LWC)Apex code, Lightning Web Components, and Visualforce

IntegrationsConnections to external systems via API, middleware, or ETL

Roadmap reviewJoint planning for your platform's evolution

Annual

Quarterly

Sprint deliveryDevelopment organized in cycles with defined deliverables

Monthly

Bi-weekly

Training sessionsTraining your teams on Salesforce capabilities

1/semester

1/quarter

1/month

2/month

Agentforce / AI advisoryAdvisory and implementation of AI agents in your org

+ implementation

Data CloudData unification and activation for personalization and AI

Unused hour rolloverUnused hours roll over to the following month

Up to 25%

Up to 50%

Up to 75%

100%

Performance reviewPerformance analysis and optimization of your Salesforce

Quarterly

Monthly

Account Management

Account managerYour main point of contact to coordinate the entire service

Shared

Dedicated

Senior dedicated

Status reportsVisibility into work completed, cases, and key metrics

Basic

Detailed

Detailed + KPIs

Executive dashboard

Quarterly business review (QBR)Executive meeting for results, roadmap, and strategic alignment

Escalation pathChannel to escalate issues requiring immediate attention

Standard

Priority

Direct to director

How does it work?

From diagnosis to ongoing operation in 4 steps.

Assessment

We analyze your current Salesforce: configuration, integrations, technical debt, and improvement opportunities.

Onboarding

We set up access, define SLAs, activate the ticket portal, and establish the workflow.

Operation

Daily support and administration. Your team has a direct channel to resolve any need.

Evolution

Quarterly roadmap, improvement sprints, and adoption of new Salesforce features.

Not sure which plan you need?

It depends on your adoption level and operation complexity.

Just adopted Salesforce

You need to keep the platform operational, resolve basic incidents, and make declarative improvements.

Foundation

Already using it in production

You need to evolve the platform with monthly sprints, proactive administration, and health checks.

Professional

Complex operation with integrations

You need custom development, integrations, and accelerated evolution with dedicated sprints.

Business

Strategic multi-cloud transformation

You need maximum capacity, Agentforce, Data Cloud, and a long-term strategic partnership.

Enterprise

Frequently asked questions

Not sure which plan you need?

Schedule a free assessment of your Salesforce. We analyze your operation and recommend the ideal plan — no commitment.