What is an Integrated Management System (IMS)?
An Integrated Management System (IMS) is a framework that unifies multiple international ISO standards under a single system of processes, policies, and controls. In the case of CoIT, our IMS integrates three fundamental standards covering the most critical dimensions for a technology consulting firm: service quality, information security, and environmental responsibility.
Our certifications
ISO 9001:2015 — Quality Management
Ensures that our Salesforce consulting, implementation, and support processes meet international quality standards. Every project follows documented methodologies with measurable indicators and continuous improvement.
- Standardized implementation methodologies
- Client satisfaction indicators
- Documented continuous improvement processes
- Project risk management
ISO 27001:2022 — Information Security
Certifies that we protect our clients' information with the highest international standards. Especially critical when managing access to Salesforce organizations containing sensitive business data.
- Access controls for client Salesforce organizations
- Data encryption in transit and at rest
- Security incident management
- Periodic internal audits
- Vulnerability and patch management
ISO 14001:2015 — Environmental Management
Demonstrates our commitment to sustainability and reducing our environmental impact. As a cloud-native consulting firm, we prioritize digital operations, remote work, and carbon footprint reduction.
- Cloud-first operations with minimal physical infrastructure
- Remote work policies that reduce commuting
- Responsible electronic equipment management
- Commitment to carbon footprint offset
Why does tri-standard certification matter for our clients?
For companies in regulated industries — utilities, telecommunications, insurance, financial services — hiring a certified Salesforce consultant is not a differentiator, it's a requirement.
Procurement and tender compliance
Many vendor selection processes in public and private companies in Colombia require ISO certifications as qualifying requirements. With our tri-standard IMS, CoIT meets requirements that typically only large multinational consultancies fulfill.
Sensitive data protection
When a consultant accesses your Salesforce organization, they access critical business data: customers, operations, financial information. Our ISO 27001 certification guarantees that information is handled with controls verified by independent auditors.
Predictable quality in every project
ISO 9001 means our projects follow standardized and measurable processes. You receive the same quality of service regardless of the assigned team, with complete documentation and verifiable performance metrics.
Corporate responsibility
For companies with ESG (Environmental, Social, Governance) programs, contracting ISO 14001 certified vendors adds points to their sustainability reports and demonstrates coherence in their value chain.
Management commitments
The management of CoIT is committed to:
- Maintaining and continuously improving the Integrated Management System
- Ensuring the confidentiality, integrity, and availability of client and organizational information
- Complying with applicable legal and regulatory requirements in each country of operation
- Preventing pollution and progressively reducing the environmental impact of our operations
- Ensuring the competence and continuous training of our consulting team
- Establishing and periodically reviewing quality, security, and environmental objectives
Certification scope
The IMS of CoIT covers the provision of Salesforce consulting, implementation, support, and evolution services, including: implementation projects, managed services, quick starts, and technical training. The scope applies to operations in Colombia, Chile, and Panama.
Contact
For inquiries about our Integrated Management System, please contact us:
General Management — IMS Management Representative