What is Agentforce?
Agentforce is Salesforce's AI agent platform. These are not generic chatbots — they are specialized agents that execute complex tasks within your CRM, learn from results, and continuously improve.
Key capabilities
Process automation
Agents that execute complete business flows: from lead qualification to case closure, without manual intervention.
Predictive analytics
AI that anticipates customer needs, predicts resolution times, and optimizes field resource allocation.
Multi-channel orchestration
Intelligent coordination between email, chat, phone, and field teams for a unified customer experience.
Continuous learning
Agents improve with each interaction, learning from results and adapting to your business patterns.
Use cases by area
Agentforce Sales
Automatic lead qualification, intelligent opportunity tracking, AI-powered sales forecasting, and proposal generation.
Agentforce Service
Automatic level 1 case resolution, intelligent routing, AI-suggested responses, and proactive escalation.
Agentforce Field Service
Dynamic technician scheduling, automatic rescheduling, spare parts prediction, and automatic service reports.
Data Cloud + Agentforce
Real-time customer data unification so agents make decisions with complete context.